Star Wars Galaxies: An Empire Divided

Sony Online Entertainment is handling all support for Star Wars Galaxies. Please contact Sony Online Entertainment Customer Service in one of the following methods:

Search the Knowledge Base

You can visit Sony Online Entertainment's Knowledge Base, out of the game, for a comprehensive auto self-help system that is up to date with the latest information and issues located at:

Please click on the Star Wars Galaxies thumbnail, and then select Search the Knowledge Base Search icon for further troubleshooting purposes.

E-Mail Support

Email Support - (Email Support tab). If you cannot find the answer through the knowledge base, click on the "Email Support" tab to email a Technical Support Representative.

Before sending your e-mail, please specify the nature of your inquiry in the subject of your e-mail (i.e., please provide the appropriate product, category, and sub-category). This will enable our Customer Service Representative to assist you effectively and quickly.

Live Chat

Live Chat - (Chat Support tab). If you cannot find the answer through the knowledge base, click on the "Chat Support" tab to chat live with a Technical Support Representative. The Live Chat is open Monday to Friday, 7:00am - 7:00pm PST.

Phone Support

If you require additional support, please contact the Sony Online Entertainment Technical Support department between 10:00 a.m. to 7:00 p.m. (Pacific Standard Time), Monday through Friday, by calling the number below:

858-790-STAR (858-790-7827).

IMPORTANT: When contacting Sony Online Entertainment Technical Support, please have the following information available:

  • Computer brand and model
  • Processor type and speed
  • Video card
  • Sound card
  • CD-ROM drive brand and model
  • RAM

NOTE: Also, make sure to include the title and version of the game, and a detailed description of the issue.

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