I'm receiving a "KeyEntry.exe has encountered a problem and needs to close" error message when trying to install the game. What should I do?
If you receive the error "KeyEntry.exe has encountered a problem and needs to close" when you attempt to install the game, please try the following before attempting to install the game once more:
Click on the Windows Start button and choose Run.
Type MSCONFIG and click OK.
Click the radio button next to Selective Startup.
Remove the check mark next to Load Startup Group Items.
NOTE: After making these changes, you will need to click Apply & OK and then restart the computer for these changes to take effect.
IMPORTANT: After installing the game, please Run Msconfig again and re-select the Normal Startup option (or the original options you had selected) and click Apply & OK and restart the computer to return to your original startup configuration.